FAQs

Frequently Asked Questions about the Dubai Metro

How much does the Dubai Metro cost?

Check out the tickets page for details on Dubai Metro ticket prices.

What are the Dubai Metro Opening Hours?

The operating hours of the Dubai Metro are:

Red Line

from 5.00am until midnight Saturday to Wednesday, 5.00am until 1am on Thursdays and 10am until 1am on Fridays.

Green Line

from 5.30am until midnight Saturday to Wednesday, 5.30am until 1am on Thursdays and 10am until 1am on Fridays.

 Can children travel for free?

Children under 5 years old and under 90cm can travel free. Otherwise they pay the normal fares.

Where can I buy my ticket?

You can buy tickets from vending machines and ticket offices at all Dubai Metro stations and bus stations as well as malls and airports. Some supermarkets also sell Nol cards including Spinneys.

If I have a silver Nol card will I be charged more than 20 dirhams each day?

Yes, in order to only pay the one day price of 20 dirhams you need to buy a one day pass, otherwise you will be charged for all the journeys you make.

Am I restricted on the number of transfers I can make?

Yes, on a single trip ticket you can make only 1 transfer. On multi-zone travel you can make 3 transfers. Time allowed between transfers is 30 minutes.

Can you take food and drink onto the trains?

No, food and drink are not allowed on the trains and you will be fined if you are found eating or drinking.

Do I have to pay for the feeder bus separately?

The feeder bus is included in the metro fare so in effect is free. As long as you travel on a bus and the Metro this will be the case. If you only travel on the bus then you will get charged the fare for the number of zones you travel through. So effectively the bus and the Metro are considered as one journey.

Does the Metro have facilities for people with disabilities?

Yes, they have the following:

  • Contrasting tactile guidance path for the visually impaired.
  • Ticket counters within easy reach for wheelchair users.
  • Dedicated toilets for people with disabilities.
  • Lift access to all station levels.
  • Dedicated spaces for wheelchair users on all trains.
  • Clear way finding signage.
  • Information displayed on screens throughout trains and stations.
  • Platform alerts as audible bleeps when doors close and corresponding  flashing light signal.

 How many passengers can each train carry?

The trains are designed for 643 passengers per 5 carriage train.

 How frequent are the trains?

The RTA is constantly reassessing the frequency of the trains to take into account the extra stations that are open and how much the metro is used.

Currently around 5 million people use the Metro each month. Trains run every 5 minutes during rush hour and every 8 minutes outside of rush hour.

Is the parking at Metro stations free?

Yes, parking is free for Metro users. If you don’t use the Metro then you will be charged for using the station car parks. You will also be fined if you leave your car at a metro station car park overnight.

What are the advantages of the blue nol card?

The Blue Nol card is assigned to an individual and can be topped up online. If the card is lost the credit can be recovered by reporting the lost card. Nol cards can be issued for Senior Citizens (over 60) and Special Needs users.

Blue Nol cards can also be used to purchase season tickets.

What happens if I miss the last train home?

There is a night bus that runs the length of the Metro between Nakheel Harbour and Tower and Rashidiya stations. The route  runs every 20 minutes (upgraded from 30 minutes) from 11pm until 2am.

What is the security like at the metro stations?

The average security personnel per station is 14 and surveillance cameras per station is 64.

 

22 thoughts on “FAQs”

    1. You will need to apply through the RTA who will require some documentation which I believe includes the Emirates ID.

  1. There are accesible the buses for wheelchairs?
    If you are disabled doing turist trip, what kind of fees you’ll pay using metro and buses? what class of Nol card you have to buy?

    1. Yes the buses and metro are accessible for wheelchairs. Fares are no different for disabled tourist users (only if you have a Blue Nol card for locals) – check out the tickets page for prices. You can choose a red, silver or gold nol card.

  2. I got on a train a Dubai Internet City and it did not stop at Nakheel but went through to Ibn Battuta. I am told this is an Express.

    How do you tell if the train is an Express when the announcement was the same as usual?

    1. I believe that the express trains should be shown as such on the display but perhaps this was not the case when you travelled.

  3. Sorry, I have to go from DBX Emirates terminal to Burjuman metro station. Looking at the map, it appears from zone 5 to zone 6. How far it is from Emirates terminal to nearest Metro station at the airport?

  4. if i parked my car in Nakheel Harbor and Tower Station from 7am to 6pm and used the metro to reach my office, will i still get a free parking?

  5. Hi….
    Im leaving palm jumeirah at 11:30 pm and im going to al rigga metro station tomorrow friday so until what time metro open i can catch the last train in internet city and what time train arriving.

    Thank you.

  6. I am from Abu Dhabi, I am traveling to abroad for four days, can I keep my car in Nakheel Harbor and Tower Station for these days on free parking?

  7. I am travelling to “Dubai world central head quarters from Abu Backer metro station” daily to reach my office by metro and bus. So I took monthly pass to travel both metro and bus. But getting bus is difficult from “Dubai World central Headquarters to Ibn Batutta metro station” and vice versa. So I planned to travel in metro upto Danube or UAE Exchange station and thru my car from Danube or UAE Exchange station to World central Headquarters and vice versa. For that I need to park car my car in Danube or UAE Exchange station in evening to catch train to reach Abu Backer metro Staion. So Kindly advise me “Is it possible to park my car in those metro stations from Evening 6:00p.m to Morning 7:30 a.m ?

    Note: I shall travel in metro both morning and evening daily

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